Bookings & Payments

• Payment terms vary by service and will always be confirmed in writing before work begins.

• Website-in-a-Day projects are payable in full upfront to secure a dedicated build slot.

• Standard website and business packages require a deposit (typically 50%), with the balance due before site launch and handover.

• Support plans, fixed-scope packages, and time-based services may also require full payment in advance.

• Until full payment has cleared, the website and any associated deliverables remain in my custody and will not be transferred or launched.

Project Start

A project is considered started once payment has been received and any preparatory work begins.
 

• This may include (but is not limited to):

• discovery or planning calls

• background research or strategy preparation

• sitemap or structure planning

• content drafting or AI-assisted content development

• platform setup (for example, Wix or Shopify)

Once work has begun, refunds are handled in line with the Cancellation section below.

Ownership & Intellectual Property

Ownership of the website refers to the live site and agreed deliverables; draft concepts, unused designs, internal frameworks, and working files remain the intellectual property of The Trade Marketer.

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• Once full payment is received, you own the finished website, including the content, design, and assets supplied or created for you.

• I retain ownership of my internal processes, frameworks, and development methods. These are not transferable.

• Any third-party tools, subscriptions, or apps remain under their own licensing terms.

• Unless otherwise agreed, I may showcase your site in my portfolio.

Handover & Grace Period

• You’ll have two opportunities to review the site:

  1. A pre-launch review for sign-off.

  2. A 14-day grace period after launch to flag any issues.

• After the grace period, further changes may be chargeable.

• The site will be indexed at launch so search engines are notified.
   

Future changes: Any post-launch changes to design, structure, or content may require reindexing. Responsibility for this sits with the client unless you are on a retention package, in which case I will handle it as part of the service.

Amendments & Extras

• Minor tweaks that can be made quickly (a few minutes) may be included at my discretion.

• Larger requests or new features not in the original brief will be quoted and charged separately.

Cancellations

By the Client

• If you cancel before work has started, you may request a refund in line with your payment type (deposit or full payment).

• Once work has begun, payments become non-refundable or pro-rata, depending on the service booked.

• Website-in-a-Day and other fully prepaid, fixed-scope services become non-refundable once preparation has started, as time and resources are reserved exclusively for your project.

 
By The Trade Marketer

• I reserve the right to cancel a project if:

• I am required to chase repeatedly for content or essential information.

• There are ongoing changes of direction or revisions that prevent progress.

• Behaviour or communication makes it unreasonable to continue.

• In these cases, clear notice will be given. Work completed up to that point will be invoiced, and the project may be treated as a new build if restarted later.
   

Payments

• All invoices are payable within 15 days of the invoice date.

• If payment is not received within this time:

  • The website may be withheld (not transferred or launched).

  • If payment remains outstanding after 60 days, I reserve the right to begin debt recovery, including through the UK Small Claims Court.

• Any recovery costs will be added to the outstanding balance

• Digital services, fixed-scope builds, and booked production time are exempt from cooling-off periods once work has begun, in line with UK consumer regulations for bespoke services.

Fees & Hosting

• Websites are built on Wix, Wix Studio, Shopify, or another agreed platform, depending on the scope and needs of your project.

• Platform subscriptions, domains (URLs), and any paid third-party apps are not included in your website build fee unless explicitly stated in writing.

• Where Wix offers a free domain as part of its own promotional plans (for example, on certain annual subscriptions), this is provided directly by Wix and remains subject to their terms.

• If you book a multi-year website package through The Trade Marketer, your domain may be included for the same duration. This will always be confirmed in writing before work begins.

• All platform and domain arrangements are agreed in advance so there are no surprises.

• Final payment must be received in full before website launch and handover. An advance payment link will be issued to complete this step.

Discovery Meetings

• Clients can book a free Discovery meeting directly through my online calendar.

• A confirmation will be sent by email once the booking is made.

• I will always endeavour to honour every appointment. If unforeseen circumstances arise, I will give as much advance notice as possible.

• As a courtesy, I ask clients to give at least 24 hours’ notice if they cannot attend or no longer need the appointment.

Complaints & Resolution

• If you are unhappy with any part of the service, please raise your concern in writing (by email or via WhatsApp) as soon as possible. Contact information here ⇨

• Complaints should be made within a reasonable time — ideally within 14 days of the issue arising.

• I will review your complaint promptly and work with you to reach a fair resolution.

Performance & Guarantees

• While every site is built with strategy in mind, I cannot guarantee any specific number of sales, leads, or enquiries.

• Website performance depends on many factors, including ongoing marketing and how the site is maintained once handed over.